Refund Policy

Last updated: June 28, 2026

When we issue refunds

We issue refunds only for billing errors on our end. This includes double charges, charges for a plan you did not authorize, or technical failures that prevented you from accessing the service you paid for.

Refund window

You must contact us within 7 days of the charge date. Requests received after 7 days will not be eligible for a refund.

What is not refundable

Change-of-mind purchases are not refundable. If you subscribed to Pro or purchased a Pay As You Go recording and used the service as intended, we cannot issue a refund. If you no longer need Pro, you can cancel anytime and your access continues until the end of your billing period.

How to request a refund

Email us at hello@doel.app with your account email and a description of the issue. We will review your request and respond within 3 business days.